The Knowledge Zone is a place where GLOBAL experts answer the most frequently asked questions from customers.

You can read in the order in which answers are inserted, or select a specific category whose titles are displayed below the question. After clicking on a specific category, answers to all questions from a specific category are displayed, e.g. “Operation and assembly”.

Why the IR heaters from GLOBAL company?

By purchasing the GLOBAL infrared heater, you are purchasing a product of the highest quality at the highest technological level. Our products are manufactured in accordance with all quality and safety standards and boast a durability of tens of years of trouble-free operation.

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Panels on the ceiling – what with the air escaping upwards?

When we think of traditional heating methods, what comes to mind is that directly heating air is subject to thermodynamics, which means that the heated air is directed upwards. Installing conventional radiators and heaters on the ceiling would therefore make no sense. Such a heating system would be neither effective nor efficient.

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What is an infrared wave?

Die Infrarotwelle ist ein Teil des Sonnenspektrums, das von der Sonne zur Erde gelangt und für das Wärmegefühl verantwortlich ist. Indem wir Licht an einem Wassertropfen streuen, so entsteht ein Regenbogen, sehen wir verschiedene Farben, eine davon ist rot, und was darunter liegt, also eine andere Wellenlänge, ist Infrarot. Sie ist für uns unsichtbar, aber wir empfinden sie als Wärme.

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Do I need a thermostat for every room?

We definitely recommend this solution because then we can independently regulate the temperature in each room. At night we can maintain a different, comfortable temperature in each bedroom, and the temperature in other rooms can be lowered. During the day, the opposite is true – the temperature is lower in the bedrooms, while in the living room, where the household members spend the afternoon, we can maintain a higher temperature, which we lower again after leaving the living room.

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Can I control the heaters remotely?

This of course corresponds to the current trend of the smart home. One such option is the use of a cell phone and now it does not involve high costs. The thermostats with the WiFi control function now do not cost much more than thermostats without such a function.

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Where should the panels best be mounted?

We always recommend mounting the panels on the ceiling if possible. When mounted on the ceiling, the heaters disappear from view, the walls are not covered with panels, and when mounted on the ceiling, the heat is distributed very evenly throughout the room, reaches the floor first and increases its temperature in a pleasant way. When installing panels on the ceiling, try to arrange them as evenly as possible so that they look nice and symmetrical on the ceiling. If there is only one heater intended for a certain room, we of course first mount the lamp in the middle and, in the second step, mount the heater slightly to the left or right of the lamp.

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Where are thermostats installed?

Thermostats can be mounted anywhere so that they are easily accessible for temperature measurements and changes, and in a location where temperature measurement is reliable. However, we recommend installing thermostats near light switches to group switches and thermostats in one location.

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